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Our promise

You're handing us the irreplaceable. Here's our promise.

No small print. This page says, in plain words, how we keep each memory safe, who can see it, and what happens if something goes wrong, with you or with us.

How a memory is kept safe.

01Your phone or computerYou keep a voice note, a photo or a letter in your browser.“Happy 18th, my girl.”
02Sealed with your own keyIt is encrypted with a key unique to your account before it is stored.Sealed for Lily
03Stored only as unreadable dataOur servers store encrypted data. The service decrypts it only when an authorised person opens it or a delivery is made.9f3a e1c7 04bd 7e22 c95f 1a08 b3d6 …

What we promise.

Encrypted with a key unique to youEvery memory is sealed before it is stored.
Our team doesn’t browse your memoriesMemory content is decrypted by the service only for owner access or delivery.
Export everything, any time, in open formatsAudio, photos, video, and your letters as text and PDF.
No dark patterns. Cancel from SettingsNo calls, no forms, no guilt.
Deliveries never stop if you stop payingWhat you scheduled arrives on its day, on any plan.
The safety net

Nothing is ever sent because time passed.

If we don't hear from you for a long time, we remind you. Later, we ask your guardians to check on you. Nothing is ever sent because time passed. Only a guardian confirming can release what you left.

How Protected works
We remind youA gentle email and in-app note. One tap says you’re fine.
We ask your guardiansThe people you chose are asked to check on you.
A guardian confirmsOnly a guardian can confirm you can’t be there.
What you left is releasedOn the moments you chose, never before.

What if TrueKin doesn't outlive you?

We plan for it now, so your family never has to.

Export from SettingsRequest a copy of what you’ve kept whenever you need one.
Export any timeDownload it all whenever you like, in open formats that don’t need TrueKin to play.
If TrueKin ever closesIf we ever close, you get at least 90 days’ notice and a full export, and every scheduled memory is delivered early.
90 days’ notice if we ever closeWith a full export for you, and every scheduled memory delivered early.
Yearly independent security auditsComingWe’ll publish the results here.

Questions about safety.

Our team doesn’t browse memory content. Each memory is encrypted with a key unique to your account, and the service decrypts it only to show it to you or deliver it. Because our servers hold the keys, content could be decrypted if the law required it, and only then.

Keep what matters. We’ll keep the promise.

Free to start · Deliveries never stop if you stop paying